faq

frequently asked questions

  • Q. What is the National Disability Insurance Scheme (NDIS)?

    The NDIS is a government-funded program designed to provide support and services to individuals with disabilities in Australia. It is for people with a significant disability that affects their everyday lives. The NDIS provides funds directly to individuals (if they want), giving people more choice and control over the kind of support they’d like.

  • Q. Who is eligible for NDIS?

    If you wish to apply for funding but aren’t sure whether you meet the NDIS eligibility criteria, there are resources available that you can refer to. But to make things easier for you, here’s the NDIS eligibility checklist.

  • Q. How does the NDIS work?

    Individuals apply for funding through the National Disability Insurance Agency (NDIA). If they’re eligible, the NDIA will set up a meeting with the individual to help them understand their goals and decide on their funding. At Stride, a support worker can help you every step of the way. You can also contact the NDIA directly on 1800 800 110 or www.ndis.gov.au

  • Q. Can I choose my service providers with an NDIS plan?

    Yes, the NDIS is all about choice and control. You have the flexibility to choose your preferred service providers, as long as they are registered with the NDIS and can deliver the support specified in your plan.

  • Q. What if I’m not happy with my service?

    The NDIA has developed a booklet with tips on how to choose safe and quality services. If you need to make a complaint or find assistance, you can refer to the following: Complaints | NDIS Quality and Safeguards Commission

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